IUB 24/7 (reflecting the agency's previous name) is a web application that allows companies, utilities, and individuals that interact with the IUC to manage and update their individual and company information with the IUC. All docket filings will continue to be made in the IUC’s electronic filing system (EFS.)
Review the sections and common questions to learn more about IUB 24/7. If you have other questions about IUB 24/7, please contact customer service at 877-565-4450 or ITsupport@iuc.iowa.gov.
Anyone can create a user account in IUB 24/7. Creating a user account allows you to keep your contact information up-to-date with the IUC. Creating a user account is also encouraged if you are planning to file in the electronic filing system (EFS) so the IUC has your most up-to-date contact information on record. The IUB 24/7 user account is used to sign-in to both IUB 24/7 and EFS.
The public can view company information in IUB 24/7 through the public search function. Visit the IUB 24/7 website and click “Search for a Utility or Company” or go to the IUB 24/7 homepage. Publicly viewable company information is available to all registered users in the Search Companies section, as well to those that do not feel they need to register in IUB 24/7.
All docket and filing information is still housed and maintained in EFS. IUB 24/7 maintains up-to-date information on companies that are regulated by the IUC.
Comments, Objections, and Complaints
To file a comment or an objection in an open docket, please use the IUC’s open docket comment form.
To file a complaint about a utility company, please use the IUC’s online complaint form.
IUB 24/7 allows utility companies to update and maintain their company information, services, and contacts with the IUC. Company administrators can edit their company’s profile, add and remove company contacts, assign contact permissions, and submit annual reports.
Get connected to your company by submitting a company access request in IUB 24/7. (Submit a company access request link.)
As a company administrator, update your company’s profile, create your company’s contacts, and assign their permissions. (See “Roles and Permissions” header below)
Submit an annual report in your company profile by clicking the company name, scrolling down to the annual report section, and clicking ‘edit’ on the annual report.
File faster in EFS. (Your contact information will be prefilled and your company will show up first in the submitting parties' dropdown menu when you file.)
Administrator's Guide to the Company Record for Cooperatives
Administrator's Guide to the Company Record for Investor-Owned Utilities
Administrator's Guide to the Company Record for Municipal Utilities
Administrator's Guide to the Company Record for Telecommunications Companies
Telecommunications Companies
The IUB 24/7 company record will serve as the telecommunications company’s annual registration with the IUC for companies that are requires to register. For companies required to submit an annual report, the company record must be updated by April 1 of each calendar year and will serve as the company’s annual report for the prior year. For more information about registration in IUB 24/7, please visit the IUB 24/7 for Telecommunications Companies page.
Dual Party Relay Service (DPRS) assessment information is submitted on an annual basis in IUB 24/7. Companies required to submit DPRS reports will need to do so by April 1 of each calendar year. The company will then be invoiced for the assessment amount owed. For more information, visit the Telecommunications/Dual Party Relay Service page.
IUB 24/7 allows any individual to register and keep their contact information up-to-date with the IUC. Attorneys and consultants that represent utility companies can register in IUB 24/7 and file and update information on behalf of their clients.
Create a user account in IUB 24/7 to file as a registered user in EFS. This saves you time filing information in EFS because you will not have to enter your contact information each time, and your connected companies will show up at the top of your submitting parties list while filing in EFS. (See “Login Information and EFS Integration.”)
Get connected to your client companies by submitting a company access request in IUB 24/7 or emailing ITsupport@iuc.iowa.gov.
Manage your clients’ company records by navigating to the Companies page and selecting the company you wish to update. To file documents in IUC dockets on behalf of your client, please visit EFS.
Submit an annual report in your client’s company record by clicking the company name, scrolling down to the annual report section, and clicking ‘edit’ on the annual report. Telecommunications companies will edit the company record to complete the applicable annual
IUB 24/7 is a role-based application. Each user in the system has a specific set of permissions based on their use of the system. Below is a breakdown of the available permissions in IUB 24/7. These permissions can be set by the company administrator upon creation of a new company contact or they can be updated for an existing company contact by submitting a company access request or emailing ITsupport@iuc.iowa.gov.
IUB 24/7 Permissions Groups
Company Administrator: The Company Administrator can initiate, edit, and update their associated company record; add or remove associated user contacts; and view confidential information (EIN, telecom line counts).
Company Report Submitter: The Company Report Submitter can submit, edit, and update reports and compliance filings; upload documents; and view all submitted reports and filings, including confidential ones. The Company Report Submitter will have view-only access to their company record.
Company Contact (View Only): The Company Viewer can view the complete record of their company, including annual reports, but will not be able to edit the company record, create new company contacts, or view confidential information.
No Company Access: The No Company Access permission can only access the public view of the Company Record and will not be able to see the company profile.
Administrator's Guide to the Company Record for Cooperatives
Administrator's Guide to the Company Record for Investor-Owned Utilities
Administrator's Guide to the Company Record for Municipal Utilities
Administrator's Guide to the Company Record for Telecommunications Companies
Common Questions about IUB 24/7
Common Questions about Annual Reports in IUB 24/7
Common Questions about Telecommunications Companies/Annual Reports and Registration