Customer Assistance
File a Utility Complaint
File a consumer utility complaint using our online form, which allows you to attach documents. Any information submitted is subject to the Iowa Open Records Act and will be available for public view.
Get Help
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File a Comment on an Open Docket
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Participate in an IUC Proceeding
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Apply for Energy Assistance (LIHEAP)
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Customer Rights & Responsibilities
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Reduce Energy Costs
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Do Not Call Registry
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Federal Lifeline Program
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Telephone Accessibility
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Utility Safety Tips
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Iowa's One Call Law
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Utility Companies Serving Iowa
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Open Records Requests
File a One Call Complaint
File a complaint about a violation of Iowa One Call law. The IUC will investigate.
Other Consumer Information
Other state and federal agencies also provide utility-related assistance to consumers. The following web resources are not maintained by the Iowa Utilities Commission.
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Office of Consumer Advocate (OCA)
Investigates the legality of rates and practices of all utility companies subject to regulatory oversight of the IUC.
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Consumer Protection Division, Iowa Attorney General
Information about consumer protection issues including consumer fraud, credit, and consumer contracts.
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Federal Trade Commission
Information from the federal agency most directly involved in consumer protections.
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Federal Communications Commission
Information on cell phone and other telephone issues not under the regulatory oversight of the IUC.
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Federal Reserve
Information about how utility refund rates are calculated.