Customer Assistance
File a Utility Complaint
File a consumer utility complaint using our online form, which allows you to attach supporting documents.
Get Help
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File a Comment on an Open Docket
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Participate in an IUC Proceeding
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Apply for Energy Assistance (LIHEAP)
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Customer Rights & Responsibilities
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Reduce Energy Costs
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Do Not Call Registry
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Federal Lifeline Program
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Telephone Accessibility
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Utility Safety Tips
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Iowa's One Call Law
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Utility Companies Serving Iowa
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Open Records Requests
File a One Call Complaint
File a complaint about a violation of Iowa One Call law. The IUC will investigate.
Other Consumer Information
Other state and federal agencies also provide utility-related assistance to consumers. The following web resources are not maintained by the Iowa Utilities Commission.
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Office of Consumer Advocate (OCA)
Investigates the legality of rates and practices of all utility companies subject to regulatory oversight of the IUC.
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Consumer Protection Division, Iowa Attorney General
Information about consumer protection issues including consumer fraud, credit, and consumer contracts.
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Federal Trade Commission
Information from the federal agency most directly involved in consumer protections.
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Federal Communications Commission
Information on cell phone and other telephone issues not under the regulatory oversight of the IUC.
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Federal Reserve
Information about how utility refund rates are calculated.