The federal government can assist low-income Iowans with the cost of phone and internet service through the Lifeline program. 

The Affordable Connectivity Program (ACP), a companion program during the pandemic era, ended on June 1, 2024, the Federal Communications Commission (FCC) announced. The FCC encourages ACP providers to develop their own low-income programs and provide their ACP subscribers information on available programs or low-cost plans, and to raise awareness of the Commission’s Lifeline program. 

Lifeline 

The Lifeline program helps lower the monthly cost for phone service, internet service, or bundled services for low-income households to help Iowans stay connected to jobs, family, community resources, and government and emergency services.

Eligible households can get up to $9.25 off the monthly cost of phone, internet or bundled services. If you live on tribal lands, you can receive up to $34.25 per month for this service, and up to a $100 reduction for first-time connection charges.

Review eligibility and instructions to apply online through a phone or internet company.

Lifeline voice-only phase-out paused again for a year; minimum service standards continue 

On July 3, 2024, the FCC's Wireline Competition Bureau (WCB) paused the phase-out of Lifeline support for voice-only services for an additional year. Basic Lifeline support of $5.25 remains available to eligible consumers who subscribe to voice-only service until at least December 1, 2025. 

WCB also paused the increase of the Lifeline minimum service standard for mobile broadband data capacity for an additional year, meaning the minimum service standard for mobile broadband data capacity will remain at 4.5 GB per month until at least December 1, 2025.

On July 21, 2023, the WCB announced the fixed broadband minimum service standard for data usage will continue to be 1,280 GB per month.