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Customer Rights & Responsibilities

Each natural gas and electric utility must provide a copy of the "Customer Rights and Responsibilities" with the disconnect notice or door posting.

Customer Rights and Responsibilities can be found in the following IUC rules chapters in the Iowa Administrative Code (IAC):

  • 199 IAC chapter 19 - Service Supplied by Gas Utilities
         Customer Rights handout
  • 199 IAC chapter 20 - Service Supplied by Rate-Regulated Electric Utilities
         Customer Rights handout
  • 199 IAC chapter 21 - Service Supplied by Water, Sanitary Sewer, and Storm Water Drainage Utilities
         Customer Rights handout
  • 199 IAC chapter 27 - Regulation of Electric Cooperatives and Municipal Electric Utilities Under Iowa Code Chapter 476
         Customer Rights handout

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    • File a Utility Complaint (parent section)
      • Complaint Form
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    • Telephone Accessibility (parent section)
      • Relay Iowa
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      • View a Utility Service Area Map
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Iowa Utilities Commission

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Iowa Utilities Commission

1375 E. Court Ave.
Des Moines, IA 50319

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(515) 725-7300

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